Children's Services accessibility statement
This accessibility statement applies to delegationportal.rochdale.gov.uk, childrensehmportal.rochdale.gov.uk and childrenslcsportal.rochdale.gov.uk.
These websites are run by Rochdale Borough Council. We want as many people as possible to be able to use these websites. For example, this means you should be able to:
- Understand the page name as our web pages have page titles that clearly describe their topic or purpose.
- Use the websites easier as we have a logical navigation order.
- Use and understand the content page structure as it's presented and maintained in a meaningful sequence.
- Use descriptive links on our websites so they can be read out of context and users know where they will go next.
- Use the alternative text on images.
- Use form controls as they are labelled.
- See a sufficient colour contrast between background and foreground elements.
- Use a keyboard to navigate forms and other content.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible these websites are
These websites are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Feedback and contact information
If you need information on these websites in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email council@rochdale.gov.uk
- Phone 01706 647474
- Write to: Customer Services, Number One Riverside, Smith Street, Rochdale OL16 1XU
When contacting us please tell us:
- The web address (URL) of the content.
- Your name and email address.
- The format you need, for example, audio CD, braille or large print.
We’ll consider your request and get back to you within 5 working days.
If you cannot view the map on our 'contact us' page, call or email us for directions.
Reporting accessibility problems with these websites
We’re always looking to improve the accessibility of these websites. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please
- Email: learning@rochdale.gov.uk
- Phone: 0300 303 0440
- Write to: Children’s Services, Rochdale Borough Council, Floor 4, Number One Riverside, Smith Street, Rochdale OL16 1XU.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Call or email us to contact us.
Technical information about these websites’ accessibility
Rochdale Borough Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
These websites are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
When completing information within the forms, users are required to enter some information that is entered elsewhere in the form. The software supplier is currently scheduling the required changes that will resolve this non-compliance for release. Once the software supplier changes are released, the changes will be tested and implemented.
Content that’s not within the scope of the accessibility regulations
There is no content out of scope of the accessibility regulations.
What we’re doing to improve accessibility
Upon each major release of the site, our software supplier will run accessibility checks across the whole site to ensure that they flag any accessibility issues and log these for resolution. They consistently check for accessibility issues whilst developing and testing new functional areas.
Preparation of this accessibility statement
This statement was prepared on Thursday, 28 November 2024.
These websites were last tested on Tuesday, 21 November 2023. The test was carried out by our software supplier.
Reporting an accessibility problem on a public sector website
You have a right to use (or access) online public sector information and services. This means that public sector websites and mobile apps should be easy to use.