Report a problem
Please report problems to us.
What kind of problems should I report?
Please report problems such as:
- Damaged bridge guard rail or parapet
- Undermining of bridge supports by water
- Debris blocking water flow
- Damage to retaining walls from traffic accidents
- Problems with a subway
How do I report a problem?
To report a problem with a bridge or highway structure:
- Fill in the bridge and highway structure report form below.
- We aim to update you on our progress within 10 working days of receiving your form.
Complete the bridge and highway structures form
What happens next?
We'll investigate the problem:
- If we own and maintain the structure and it's in a dangerous condition, we'll make sure it's made safe and aim to organise the next steps within 10 working days.
- If we do not own the structure and it's an immediate danger to the public, we'll make it safe. We'll then follow up with the owners to carry out any further repairs and repay us for the maintenance work.