Personal Information Requests

Identification needed to make a request

We require identification to make sure personal information is disclosed to the correct person.

We require 2 separate pieces of identification:

  • Proof of your name
  • Proof of your address.

If you're making a Personal Information Request for someone else, we require 2 additional pieces of identification for their name and address.

Proof of name

Identification you can use for proof of name.
Identification we accept Conditions
UK Birth or Adoption Certificate
  • Can only be used by individuals aged 20 or under
  • Must be a full certificate, including details of the parents
Passport
  • Must be valid and in date
Driving licence (full or provisional photo card)
  • Must be valid and in date
  • Must state the correct residential status
  • If the address is incorrect, you must give a reasonable explanation. For example, you have recently moved house.
Driving licence (full paper version)
  • Must be valid and in date
EU ID card
  • Must be valid and in date
  • Must include your date of birth
Biometric Residence Permit
  • Must be valid and in date
Benefits letter
(if you choose this option, please also provide your date of birth)
  • Must be issued within the last 12 months
  • Must be issued 1 of the following:
    • Job Centre Plus
    • Department for Work and Pensions
    • The Disability and Carers Service
HMRC Tax Notification or correspondence
(if you choose this option, please also provide your date of birth)
  • If you're using this document for proof of your name, you must provide a different document for proof of your address
  • Must be specific to the individual, and not a generic mailing
  • Must be issued within the last 12 months or valid for the current tax year
  • Examples include, but are not limited to:
    • Notification of tax coding
    • Tax rebate
    • Tax demand
    • Annual review

Proof of address

All evidence for proof of your address must state the correct residential address. It must be issued within the last 3 months unless stated otherwise.

Identification you can use for proof of address.
Identification we accept Conditions

Official letter evidencing the child's current residential address

  • Can only be used by individuals aged 20 or under
  • Examples include, but are not limited to:
    • Letter from NHS or the child's doctor
    • Letter from the child's school
Driving licence (full or provisional photo card)
  • Must be valid and in date
  • Must state the correct residential address
Driving licence (full paper version)
  • Must be valid and in date
Council Tax Bill
  • The name on the bill must match the name given for proof of your name
  • Must be valid for the current or upcoming tax year
Utility Bill
  • Must be issued within the last 12 months
Bank or credit card statement
  • Must be issued within the last 6 months
  • Only the first page is needed to confirm your name, address and the date of issue
Benefits letter
  • Must be issued within the last 12 months
  • If you used a benefits letter for proof of your name, this letter must be for a different award 
  • Must be issued 1 of the following:
    • Job Centre Plus
    • Department for Work and Pensions
    • The Disability and Carers Service
HMRC Tax Notification or correspondence
  • If you're using this document for proof of your name, you must provide a different document for proof of your address
  • Must be specific to the individual, and not a generic mailing
  • Must be issued within the last 12 months or valid for the current tax year
  • Examples include, but are not limited to:
    • Notification of tax coding
    • Tax rebate
    • Tax demand
    • Annual review
Proof of Electoral Status
  • Examples include, but are not limited to:
    • Letter confirming you're enrolled on the electoral register

Contact Information Governance Unit

Address: Information Governance Unit
3rd Floor, Number One Riverside
Smith Street
Rochdale OL16 1XU

Contact the Information Governance Unit if you have any general enquiries about how your personal data is being used. We are the registered Data Controller with the Information Commissioner's Office. The registration number is Z5481774.