Personal Information Requests

Identification needed to make a request

We require identification to make sure personal information is disclosed to the correct person.

We require 2 separate pieces of identification:

  • Proof of your name
  • Proof of your address.

If you're making a Personal Information Request for someone else, we require 2 additional pieces of identification for their name and address.

Proof of name

Identification we accept Conditions
UK Birth or Adoption Certificate
  • Can only be used by individuals aged 20 or under
  • Must be a full certificate, including details of the parents
Passport
  • Must be valid and in date
Driving licence (full or provisional photo card)
  • Must be valid and in date
  • Must state the correct residential status
  • If the address is incorrect, you must give a reasonable explanation. For example, you have recently moved house.
Driving licence (full paper version)
  • Must be valid and in date
EU ID card
  • Must be valid and in date
  • Must include your date of birth
Biometric Residence Permit
  • Must be valid and in date
Benefits letter
(if you choose this option, please also provide your date of birth)
  • Must be issued within the last 12 months
  • Must be issued 1 of the following:
    • Job Centre Plus
    • Department for Work and Pensions
    • The Disability and Carers Service
HMRC Tax Notification or correspondence
(if you choose this option, please also provide your date of birth)
  • If you're using this document for proof of your name, you must provide a different document for proof of your address
  • Must be specific to the individual, and not a generic mailing
  • Must be issued within the last 12 months or valid for the current tax year
  • Examples include, but are not limited to:
    • Notification of tax coding
    • Tax rebate
    • Tax demand
    • Annual review

Proof of address

All evidence for proof of your address must state the correct residential address. It must be issued within the last 3 months unless stated otherwise.

Identification we accept Conditions

Official letter evidencing the child's current residential address
  • Can only be used by individuals aged 20 or under
  • Examples include, but are not limited to:
    • Letter from NHS or the child's doctor
    • Letter from the child's school
Driving licence (full or provisional photo card)
  • Must be valid and in date
  • Must state the correct residential address
Driving licence (full paper version)
  • Must be valid and in date
Council Tax Bill
  • The name on the bill must match the name given for proof of your name
  • Must be valid for the current or upcoming tax year
Utility Bill
  • Must be issued within the last 12 months
Bank or credit card statement
  • Must be issued within the last 6 months
  • Only the first page is needed to confirm your name, address and the date of issue
Benefits letter
  • Must be issued within the last 12 months
  • If you used a benefits letter for proof of your name, this letter must be for a different award 
  • Must be issued 1 of the following:
    • Job Centre Plus
    • Department for Work and Pensions
    • The Disability and Carers Service
HMRC Tax Notification or correspondence
  • If you're using this document for proof of your name, you must provide a different document for proof of your address
  • Must be specific to the individual, and not a generic mailing
  • Must be issued within the last 12 months or valid for the current tax year
  • Examples include, but are not limited to:
    • Notification of tax coding
    • Tax rebate
    • Tax demand
    • Annual review
Proof of Electoral Status
  • Examples include, but are not limited to:
    • Letter confirming you're enrolled on the electoral register

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