- Privacy notice name
- Homelessness Privacy Notice
- Last updated
- Monday, 9 September 2024
- Introduction
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The term homeless covers a wide range of circumstances from sleeping on the streets to families living in bed and breakfast hotels without a home of their own. In official terms, the first category is rough sleepers and the others are homeless. The vast majority of homeless people are actually families or single people who aren't literally on the street but living with relatives and friends or in temporary or inappropriate accommodation.
- What personal information we collect
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We collect personal information to make sure that we can carry out our work. The personal information we collect includes:
- Name
- Age and date of birth
- Address
- Gender
- Telephone number
- Marital status
- Health
- Religion
- Ethnicity
- Disability information
- Nationality
- Criminal and offending data
- Who we collect personal information about
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When we collect personal information it may be about:
- Individuals
- Families
- Carers
- How we use personal information
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We use your personal information to:
- Maintain accounts and records
- Conduct surveys or reviews
- Provide support and guidance to young people
- Provide services focussed on family health
- Safeguard the welfare of children and young people
- Commission services
- Provide advice and support
- Why we use your personal information
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We're required by law to provide a homelessness service. This is detailed in legislation and guidance including:
- Homelessness Act 2003
- Homelessness (Suitability of Accommodation) (England) Order 2012/2601
- Part VII of the Housing Act 1996 (amended by the Homelessness Reduction Act 2017)
We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:
- Necessary to comply with a legal obligation
- Necessary for the performance of a contract
- For public tasks or statutory functions
- Substantial public interest
- Who we share your personal information with
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We collect information from and disclose information to individuals and organisations that can support our work including:
- Council departments
- Elected members
- Employers
- Financial organisations
- Healthcare organisations
- Housing associations
- Service providers
- Partner agencies
- Other public bodies and authorities
- Automated decision about your personal information
- This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.
- How long we keep your personal information
- We keep personal information collected as part of this process for a minimum of 6 years from the date of collection, or for an additional length of time if necessary.
- Transferring personal information beyond the EEA
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This service doesn't transfer your information outside the European Economic Area (EEA).
We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are. - Related content
- Contact
