Insurance Claims Privacy Notice - Claims Against the Council

You must make compensation claims against us in writing. They must be signed by the you or by a parent if you are under 18. This is called a letter of claim. Once we receive your letter of claim, we'll forward it to our external claim handlers and insurers who will respond in due course. It's dealt with in exactly the same way whether you use a solicitor or not.

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

• Photographs.
• Name.
• Age and date of birth.
• Address.
• Telephone number.
• National Insurance number.
• Details of the reason for the claim.

When we collect personal information it may be about:

• Claimants.
• Affected parties.

We use your personal information to:

• Maintain accounts and records.
• Prevent and prosecute crime.
• Enforce regulatory powers.
• Manage complaints and allegations.
• Process applications, requests and appeals.
• Undertake investigations and audits.

We're required by law to investigate and process insurance claims. This is detailed in legislation and guidance including:

• Section 140 of the Local Government Act 1972

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

• To comply with a legal obligation.
• For public tasks or statutory functions.
• For legal proceedings such as obtaining advice and defending legal rights.
• Substantial public interest.

We collect information from and disclose information to individuals and organisations that can support our work including:

• Affected parties.
• Council departments.
• Courts and tribunals.
• Law enforcement and prosecuting agencies.
• Partner agencies.
• Service providers, such as our claim handler.

• Insurance claims

Contact the team