- Privacy notice name
- Emergency Duty Privacy Notice
- Last updated
- Thursday, 9 August 2018
- Introduction
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We provide an emergency, out of hours service for issues which cannot wait until the next working day. Information can flow from the public, partner agencies or social workers and managers when they're concerned about risks to children, out of hours.
- What personal information we collect
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We collect personal information to make sure that we can carry out our work. The personal information we collect includes:
- Name.
- Address.
- Telephone number.
- Email address.
- Age and date of birth.
- Photographs.
- Bank details.
- Health.
- Medical records.
- Disability.
- Religion.
- Ethnicity.
- Nationality.
- Sexuality.
- Criminal and offending data.
- Who we collect personal information about
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When we collect personal information it may be about:
- Customers.
- Service users.
- Residents.
- Families.
- Carers.
- Offenders.
- How we use personal information
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We use your personal information to:
- Maintain accounts and records.
- Provide social services.
- Help prevent and prosecute crime.
- Provide adoption services.
- Provide fostering services.
- Manage complaints and allegations.
- Undertake investigations and audits.
- Why we use your personal information
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We're required by law to provide an emergency, out of hours service. This is detailed in legislation and guidance including:
- Children Act 2004
- Children Act 1989
- National Health Service Act 2006
- Safeguarding Vulnerable Groups Act 2006
We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:
- To comply with a legal obligation.
- For public tasks or statutory function.
- For vital interests such as life and death.
- For employment, social security or social protection law.
- For legal proceedings such as obtaining advice and defending legal rights.
- Substantial public interest.
- Who we share your personal information with
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We collect information from and disclose information to individuals and organisations that can support our work including:
- Council departments.
- Courts and tribunals.
- Councillors.
- Financial organisations.
- Healthcare organisations.
- Housing associations.
- Law enforcement and prosecuting agencies.
- Licensing authorities.
- Ombudsman and regulatory bodies.
- Other public bodies and authorities.
- Partner agencies.
- Automated decision about your personal information
- This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.
- How long we keep your personal information
- We keep personal information collected as part of this process for a minimum of 50 years from the date of collection, or for an additional length of time if necessary.
- Transferring personal information beyond the EEA
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This service doesn't transfer your information outside the European Economic Area (EEA).
We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are. - Related content
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