MyAccount Privacy Notice

MyAccount is an online customer account. It's a faster, safer and more flexible way to access our services. We launched the site in March 2016 and are regularly updating it with new services.

It allows our customers and residents to report and request council services. Currently, MyAccount provides e-forms for customers to report or request services e.g. missed bin collection, fly-tipping, bulky waste removal, new bin requests. It also allows access to our Capita Connect system which allows customers to manage revenues and benefits accounts such as Council Tax, Business Rates and their existing benefits.

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

• Name.
• Address and contact details including email address.
• Identifiers such as National Insurance number, passport number, driving licence number and vehicle registration number.
• Financial information such as bank details.

When we collect personal information it may be about:

• Residents.
• Applicants.

We use your personal information to:

• Maintain accounts and records.
• Promote the services we provide.
• Conduct surveys or reviews.
• Administer the collection or payment of taxes, benefits and other revenues.
• Conduct corporate administration.
• Provide commercial services.
• Provide non-commercial services.
• Manage complaints and allegations.
• Process applications, requests and appeals.
• Undertake investigations and audits.

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

• Explicit consent of the individual.
• Legitimate interests.

We collect information from and disclose information to individuals and organisations that can support our work including:

• Council departments.
• Service providers such as Orchard.

• MyAccount

Contact the team