- Privacy notice name
- Social Care Complaints Privacy Notice
- Last updated
- Thursday, 25 April 2024
- Introduction
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We're required by law to receive and process all complaints relating to the social care services that the Council either provides or commissions.
- What personal information we collect
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We collect personal information to make sure that we can carry out our work. The personal information we collect includes:
- Name
- Age and date of birth
- Address
- Gender
- Telephone number
- Health
- Religion
- Ethnicity
- Disability
- Who we collect personal information about
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When we collect personal information it may be about:
- Employees
- Homeowners
- Individuals
- Customers
- Residents
- Patients
- Applicants
- Business owners
- Offenders
- Carers
- Complainants
- Councillors
- Service users
- Providers
- How we use personal information
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We use your personal information to:
- Manage complaints and allegations
- Improve service provision
- Support and manage employees
- Conduct reviews
- Prevent and prosecute crime
- Manage service providers
- Undertake investigations
- Manage disciplinary actions
- Why we use your personal information
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We're required by law to manage complaints regarding the social care services that the Council either provides or commissions. This is detailed in legislation and guidance including:
- Children (Leaving Care) Act 2000
- Adoption and Children Act 2002
- Health and Social Care (Community Health and Standards) Act 2003
- Children Act 1989
- Local Authority Social Services and National Health Service Complaints (England) Regulations 2009
We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:
- To comply with a legal obligation
- For a public task or statutory function
- Where there is substantial public interest
- Who we share your personal information with
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We collect information from and disclose information to individuals and organisations that can support our work including:
- Council departments
- Other public bodies and authorities
- Ombudsman and regulatory bodies
- Partner agencies
- Service providers
- Councillors
- Courts and tribunals
- Law enforcement and prosecuting agencies
- Automated decision about your personal information
- This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.
- How long we keep your personal information
- Personal information collected as part of this process will be retained for a minimum of 75 years from the date of birth of the child involved, or for an additional length of time as determined by our business requirements.
- Transferring personal information beyond the EEA
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This service doesn't transfer your information outside the European Economic Area (EEA).
We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.
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