Adult Care Service User Personal Budget Accounts Privacy Notice

A personal budget is money that a person aged 18 or over may be allocated for their care and support following a care and financial assessment by Adult Care Services.

This personal budget puts individuals in charge of managing their own care and support needs, allowing them to choose how to spend the money allocated towards their requirements.

In order to provide this service the council will set up a user account for the individual or representative that will be in charge of managing the care package.

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

• Name
• Address and contact details including email address
• Age and date of birth
• Marital status
• Identifiers, such as your National Insurance number or NHS number
• Employment data
• Health or medical records, including disabilities
• Financial details, for example, bank details
• Religion
• Ethnicity or nationality

When we collect personal information it may be about:

• Service users
• Families
• Carers
• Representatives

We use your personal information to:

• Maintain accounts and records.
• Administer the payments of cash budgets.
• Prevent crime and prosecution.
• Corporate administration.
• Manage complaints and allegations.
• Process applications, requests and appeals.
• Undertake investigations and audits.

We're required by law to set up, make payments to and monitor individual Adult Care Service User Personal Budget accounts where eligible following an assessment. This is detailed in legislation and guidance including:

• The Care Act 2014

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

• Necessary to comply with a legal obligation.
• Public task or statutory function.

We collect information from and disclose information to individuals and organisations that can support our work including:

• Council departments.
• Law enforcement and prosecuting agencies.
• Ombudsman and regulatory bodies.
• Courts and tribunals.
• Financial services and regulators, including banking and ID verification providers

• Adult social care

Contact the team