- Privacy notice name
- Housing Options for Older People (HOOP) Privacy Notice
- Last updated
- Friday, 14 February 2025
- Introduction
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Housing Options for Older People (HOOP) is a service provided by Rochdale Borough Council to help older people to access suitable housing. The service provides assistance with completing rehousing application forms, referrals to adult care for aids, adaptations or advice and other support to assess the most appropriate housing for the individual.
Assistance from HOOP is requested by the individual and all information is processed with the consent of the individual. Consent to process the information may be withdrawn at any stage and, providing there are no safeguarding concerns, all processing of information will cease.
- What personal information we collect
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We collect personal information to make sure that we can provide this service to those requesting it. The personal information we collect includes:
- Name
- Age and date of birth
- Address and contact details including email
- Marital status
- Health or medical records including disabilities
- Identifiers such as National Insurance number, passport number, driving licence number, vehicle registration number
- Support received and care-related information
- Financial information such as welfare benefit letters and bank statements
- Who we collect personal information about
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When we collect personal information it may be about:
- Customers, service users and residents
- Family such as parents, children, siblings
- Applicants
- Carers
- How we use personal information
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We use your personal information to:
- Maintain accounts and records
- Manage assets and property
- Manage complaints and allegations
- Process applications, requests and appeals
- Assess and identify needs
- Promote the services we provide
- Provide supported living services
- Why we use your personal information
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HOOP is a service provided by Rochdale Borough Council to help people aged 55 years or older with housing options and housing related advice. The service is available on request and requires the personal information of the individual in order to provide the most appropriate advice and support.
We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:
- The explicit consent of the data subject
- Who we share your personal information with
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We collect information from and disclose information to individuals and organisations that can support our work including:
- Council departments
- Partner agencies
- Housing associations
- Councillors
- Automated decision about your personal information
- This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.
- How long we keep your personal information
- We keep personal information collected as part of this process for a minimum of 6 years from the date of collection, or for an additional length of time if necessary.
- Transferring personal information beyond the EEA
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This service doesn't transfer your information outside the EEA.
We don't routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are. - Related content
- Contact
