The UK’s telephone network is changing. By 2027 most telephone providers will be moving their customers from old analogue landlines over to new upgraded landline services using digital technology.
This means services that rely on the old landline system such as home phones and healthcare devices will be switched over. The good news is your landline isn’t going anywhere and for most customers and businesses, this change will be straightforward.
What you need to do
Your telecoms provider such as Virgin Media, O2 or BT should contact you before the switchover to check in and discuss what you need to do to make sure your service isn’t affected.
- If you have already upgraded to full-fibre broadband you've already made the switch, so you don't need to do anything.
- If you have an internet connection, the change may be as simple as plugging your phone into your broadband router rather than the socket on the wall.
- If you have other devices connected to your phone line, such as alarm systems, your alarm service provider might need to upgrade your device to make sure it's compatible.
- If you are unsure about how a device in your home or business might be affected, it is recommended you contact the equipment supplier or device manufacturer to find out whether it will still work on a digital phone line.
If you have care equipment connected to a phone line
Do you or someone you know use a telecare device connected to a phone line such as a fall monitor, lifeline or personal alarm?
If yes, you should notify the provider of this service now. They can advise you on how the switch might affect your device.
In an emergency
Digital landlines need electricity to work properly, so in the event of a power cut, they will not work.
You can still use your mobile phone, but if you’ve no other means of making a phone call in an emergency, your telecoms provider will offer you a solution to allow calls to be made.
You should tell your telecoms provider now if you have no other way of making phone calls in an emergency.