Christmas and New Year office closures and updates
We'll continue to update this page when we have further information relating to the changes for the 2024 festive period.
Contact Centre
If you're phoning us about a non-urgent enquiry, our contact centre will be open:
- Monday, 23 December 2024 - 8.30am–5.30pm
- Tuesday, 24 December 2024 - 8.30am–4pm
- Wednesday, 25 December 2024 - Thursday, 26 December 2023, emergencies only
- Friday, 27 December 2024 - 8.30am–4pm
- Saturday, 28 December 2024 - Sunday, 29 December 2024, emergencies only
- Monday, 30 December 2024 - Tuesday 31 December 2024, 8.30am–4pm
- Wednesday, 1 January 2025 - emergencies only
- Thursday, 2 January 2025 - the contact centre will open as usual at 8.30am-5.30pm
Get in touch with the Contact Centre:
- Contact us during office hours
- Out-of-hours and emergency contact numbers - we remain open over the Christmas and New Year period for emergencies.
Number One Riverside
There will be some changes to the opening hours for Number One Riverside over the Christmas and New Year period, as follows:
- Number One Riverside will close at 3.30pm on Tuesday, 24 December 2024 and then reopen as usual on Thursday, 2 January 2025.
- Some services may close earlier; please check with the individual service for more information.
Libraries and customer service centres
Customer service centres will close at 3.30pm on Tuesday, 24 December 2024 and reopen as usual on Thursday, 2 January 2025.
You can still borrow eBooks, eAudiobooks, eMagazines and eNewspapers 24 hours a day as well as access other library online services.
Adult Social Care Services
If you need help on Christmas Day, Boxing Day or New Year's Day, please ring our emergency number.
Service will continue as usual on other days and if you need assistance, please ring our non-emergency number between 8.45am-4.45pm.
- Adult Care emergency number: 0300 303 8875
- Adult Care non-emergency number: 0300 303 8886
Bin collections
Bin collections over the Christmas and New Year period will be as follows:
- Wednesday, 25 December 2024 (Christmas Day) – your bin collection will move to Saturday, 28 December 2024
- Thursday, 26 December 2024 (Boxing Day) - your bin collection will move to Monday, 30 December 2024
- Wednesday, 1 January 2025 - your bin collection will move to Saturday, 4 January 2025
Please note we will collect some additional recycling:
- On your scheduled recycling collection day you can leave additional mixed recycling waste, that usually goes in your light green bin with blue lid. You must leave this for collection in an open container where we can easily see the contents, and leave this by the side of your mixed recycling bin.
- You can also leave out a small amount of dry flat packed cardboard boxes, that usually go in your blue bin, if they are too big to fit in your paper bin. Please fold them to make them as manageable as possible for us, remove all polystyrene packaging, and leave then next to your paper bin on your scheduled recycling collection day. We will not be able to collect any wet cardboard as our supplier will not accept this for recycling or any polystyrene packaging.
- You cannot leave out any additional bags of general waste. We will not collect these and you must take these to one of our recycling centres. Both recycling centres (tips) at Chichester Street in Rochdale and Spring Vale in Middleton are open every day apart from Christmas Day and New Year’s Day.
Bulky waste collections
Coroners Office
There will be some changes to the opening hours for the Coroners Office over the Christmas and New Year period, as follows:
- Monday, 23 December 2024 - regular opening times
- Tuesday, 24 December 2024 - closed from 2.30pm
- Wednesday, 25 December 2024 - closed
- Thursday, 26 December 2024 - closed
- Friday, 27 December 2024 - regular opening times
- Monday, 30 December 2024 - regular opening times
- Tuesday, 31 December 2024 - closed from 2.30pm
- Wednesday, 1 January 2025 - closed
- Thursday, 2 January 2025 - regular opening times
- Friday, 3 January 2025 - regular opening times
More information about the Coroners Office
Children's Social Care services d
Children’s Social Care services will continue to operate throughout the Christmas and New Year period:
- Contact Children's Social Care - call 0300 303 0440
- Outside of working hours, weekends or on bank holidays - contact the Emergency Duty Team on 0300 303 8875
- If it’s an emergency - dial 999 and ask for the police
Council Tax Direct Debits
The dates for the collection of Council Tax Direct Debits will change slightly during Christmas and New Year.
| Direct Debit due | Instalment will be taken |
|---|---|
| Friday, 20 December 2024 | Friday, 20 December 2024 |
| Wednesday, 25 December 2024 | Friday, 27 December 2024 |
| Friday, 27 December 2024 | Friday, 27 December 2024 |
| Wednesday, 1 January 2025 | Thursday, 2 January 2025 |
| Friday, 3 January 2025 | Friday, 3 January 2025 |
Family hubs
Housing benefit payments
BACS payments and cheques due to be paid on bank holidays will be paid the day before the bank holiday.
There are no other changes to Housing Benefit payments.
Hollingworth Lake
Hollingworth Lake Activity Centre is closed.
Hollingworth Lake cafe and toilets are open every day, 9.30am-5pm, except Christmas Day.
Leisure facilities
There will be some changes to the opening hours of Your Trust leisure centres and venues, including Heywood Sports Village, Middleton Arena, Rochdale Leisure Centre and Touchstones Rochdale Arts and Heritage Resource Centre.
Public toilets
Public toilets are closed on 25 December (Christmas Day).
They're open every other day (including New Year's Day) as usual.
Register Office
Rochdale Register Office will be open for ceremonies by prior arrangement.
- Monday, 23 December 2024 - open 9am-4.15pm
- Tuesday, 24 December 2024 - open 9am-3pm
- Wednesday, 25 December 2024-Thursday, 26 December 2024 - closed
- Friday, 27 December 2024 - open 9am-4.15pm
- Monday, 30 December 2024 - open 9am-4.15pm
- Tuesday, 31 December 2024 - open 9am-3pm
- Wednesday, 1 January 2025 - closed
- Thursday, 2 January 2025-Friday 3 January 2025 - open 9am-4.15pm
If you require a Registrar urgently when the office is closed, please contact 0300 303 8875
Rochdale Town Hall
School holidays and closures
Each school will get in contact with parents and pupils about school closures.
SEND (Special Educational Needs and Disabilities) Advice Line
If you need to ring our SEND Advice Line over the Christmas and New Year period, you can get in touch:
- Monday, 23 December 2024 - 9.30am-5pm
- Tuesday, 24 December 2024 - 9.30am-1pm
- Wednesday, 25 December 2024 - closed
- Thursday, 26 December 2024 - closed
- Friday, 27 December 2024 - closed
- Monday, 30 December 2024 - 9.30am-4pm
- Tuesday 31 December 2024 - 9.30am-4pm
- Wednesday, 1 January 2025 - closed
- Thursday, 2 January 2025 - 9.30am-5pm
Find information online:
Warm Welcome Spaces
There may be some changes to the opening hours of our Warm Welcome Spaces over the Christmas and New Year period.
We recommend you contact each organisation before attending.