Our Integrated Commissioning Team works with our providers and the Care Quality Commission (CQC) to oversee and support the raising of quality and service delivery standards.
We offer bespoke, quality assurance monitoring in the borough of Rochdale and, provide tailored support to service providers to help with monitoring compliance.
Our responsibilities
We will:
- Manage and monitor contracts to allow providers to improve quality through an agreed quality management performance framework. View our Quality Assurance Framework for Adult Social Care Providers
- Assign a named contract manager and quality assurance officer to assist with any queries related to performance management and the use of our quality assurance resource tool.
- Follow our Integrated Commissioning Strategy
- Develop new service requirements as identified in our Market Position Statements.
- Meet the objectives set within our Rochdale Borough Locality Plan
- Provide up-to-date information and share potential future commissioning opportunities
- Make sure providers are updated on the Rochdale Borough Locality Plan
- Develop positive working relationships with key stakeholders to make sure quality services are provided.
- Shape the local market by providing quality services across the borough of Rochdale.
- Regularly meet with providers to assess the market and the potential impact of national and Greater Manchester initiatives.
- Develop a range of quality services.
What you can expect as one of our providers
Providers can expect the following support:
- Frequent contract management: dedicated contract managers with direct lines of communication and support. Contract management includes supporting nominated individuals, proprietors, and managers of services through key performance indicators benchmarking and tailored support, relevant to each service.
- Quality assurance visits: access to a team of quality assurance officers who visit services regularly. Most commissioned services receive at least one quarterly visit, with additional support during times of pressure or when concerns about care provision are identified.
- Training and development opportunities: access to training and development opportunities, including grants or service-specific offers.#
Supporting our providers
We know how important the care market workforce is, including leaders, managers, frontline workers, and support staff. They provide essential care and support to people using or accessing services.
We prioritise supporting the provider market through:
- Custom contract management.
- Quality assurance monitoring.
- Specialised training and development unique to our borough.
We understand the challenges providers face, such as maintaining a stable workforce and ensuring positive outcomes for service users.
Our commitment to commissioning support
We are dedicated to offering strong and effective commissioning support by:
- Partnering with experts.
- Building positive relationships between various organizations and council partners.
- Providing the right guidance and advice when needed.
Why quality assurance is important
Effective quality assurance and contract management plays an important role in:
- Improving the quality of services.
- Supporting people to direct their own care.
- Empowering choice and control.
- Helping different services work together smoothly.
- Making effective use of available resources.
Enquire about adult health and social care commissioning
If you are interested in working with us to develop our adult health and social care services across the borough of Rochdale we want to hear from you.