Step 2 - know your residents
The individual needs of our residents should be at the heart of our decision-making.
By understanding the communities we work with, using a wide range of qualitative and quantitative data and information, we understand what services we need to commission.
This also allows us to identify any gaps in the market and understand how we can develop the market to meet these gaps helping to attract new providers into our borough.
By ensuring our residents' voices are heard and understood, through effective engagement and consultation, we can inform and implement effective decision-making across the commissioning service.