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Bin collection changes

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The table below lists changes to our bin collection service. There will be no changes to bin collections over the Christmas and New Year period apart from those listed in the table below.

​ ​
​Your usual bin collection dateMissed bin (colour) and areaNew bin collection date​​What you need to doReason bin is missed
Tuesday, 26 December 2017
All bins, all relevant areas.Saturday, 30 December 2017Put your bin out on your new collection date.         
Bank Holiday.
 
​​​

View the bin collection​ calendar​.

Please note:

  • You must put your bin out no later than 7am on your collection day. If your bins are not available for collection when we visit your property, we will not return.
  • There are no bin collections on a Monday. We do, however, collect bins as per normal at Easter on Good Friday.​
  • If you think we've missed your bin, report a missed bin collection.​
  • If we experience severe weather or the road conditions are compromised there may be disruption to your bin collections. We understand you'll have concerns about thi​s if we experience such conditions, so please see our advice below about bin collections in severe weather.

Frequently Asked Questions

Why has my brown bin not been emptied completely?

When the weather is particularly cold, there may be occasions when some brown bins are not emptied completely. This is because any moisture created by garden and food waste may freeze in the cold weather, resulting in some waste getting stuck to the bottom of the bin. We endeavour to collect and empty every bin. Where the content remains stuck to the bottom of the bin, the bin operatives will return the bin to the kerbside with the content still in the bin.

If this happens, we ask that residents bring their bins back in. We will then empty the brown bin on the next scheduled collection day.

When will my bins be collected?

Use the bin days calendar to find when your bins are next due for collection. We'll update this page with any changes: Bin days calendar.

Why haven't my bins been collected on my bin day?

If we haven't yet ​​​collected your rubbish, we'll be on our way, please bear with us. During periods of severe weather conditions we may experience some delays in getting to your area and may even have to suspend collections until conditions improve. We'll update this page with any changes.

There are a number of reasons, depending on where you live, why we may not be able to collect. For instance, we may struggle to get to many places due to there being lots of ice remaining on the ground. We have to make risk assessments to determine whether or not it's safe for refuse collection wagons to enter a particular road.

Another reason could be there is more rubbish for us to collect because we simply haven't been able to collect due to the dangerous conditions. This means our collection service has slowed up significantly, but we're doing our very best – with the resources we have at our disposal – to get the collection service back to normal as quickly as possible.

What should I do with my bins if they've not been collected during severe weather conditions?

​​This very much depends on the situation at the time. We'll update this page with any changes. 

However, if it's possible, it would help if you could take them to your nearest household waste recycling centre.

Contact

​0300 303 8884

Environmental Management
Green Lane
Heywood OL10 2DY
(Postal address only)

MRW National Recycling Awards 2016

Northern Marketing Awards Winner 2014

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