Most manufacturers and retailers have a customer complaints department and we would recommend contacting them in the first instance.
If it's a serious risk to public health or you're concerned about food handling practices or standards of cleanliness at a food premises then contact us, all complaints are dealt with anonymously.
As part of our investigation we can :
- Inspect food premises .
- Take photographs.
- Interview proprietors.
- Take statements from employees.
If there's an imminent risk of injury to health we can close a premises until the problems are dealt with.
Food poisoning outbreaks
If a number of people ate at the same venue and have the same food poisoning-type symptoms, this may be due to a food poisoning outbreak.
Our investigation into the outbreak will involve:
- Interviewing people who are ill.
- Interviewing others who ate at the venue but didn't have symptoms.
- Taking faecal and food samples (if appropriate).
- Inspecting the implicated venue.
If a business is found to be responsible, action will be taken to prevent further outbreaks.
Find a food hygiene rating
Find out if a restaurant, takeaway or food shop you want to eat at or buy food from has a good food hygiene rating.
Advice on handling, cooking and storing food