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Report a pothole or damage to the road surface

​​​​​​​A pothole is where the surface of the road has been eroded and a hollow has formed. Potholes can also appear on pavements and footways. Get answers to frequently asked questions about potholes.

Report potholes or damage to roads (opens in a new window)

We should have the repairs to the potholes done within 20 working days.

We'll decide on the severity of a pothole by the risk it poses to road users. This is difficult to judge because all potholes present some risk. The factors we take into account include:

  • Size and depth of pothole
  • Traffic type, speed and volume
  • Road alignment and visibility
  • Position in relation to road width

You will be contacted by a highway inspector if we won't be doing the work with the reasons why.