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Get ‘Switched On’ to consumer rights in time for Christmas

28 November 2016

Faulty goods can be dangerous

Local shoppers are being encouraged to get switched on to their rights when it comes to faulty electrical goods.

During National Consumer Week (Monday 28 November 2016 - Sunday 4 December 2016) Rochdale Borough Council is supporting a Citizens' Advice, Chartered Trading Standards Institute (CTSI) and Department for Business, Innovation and Skills campaign to get residents 'Switched On' to electrical product safety so that they understand their rights should they buy a defective product.

In the past 2 years, according to a Citizens' Advice survey, two-thirds of consumers have bought faulty goods but many people are unaware that retailers have a legal responsibility to provide a repair, replacement or refund in these instances.

"Christmas is a great time to raising awareness of product safety and consumer rights"

Councillor Janet Emsley, Rochdale Borough Council's cabinet member for culture, health and wellbeing, said: "During the run-up to Christmas thousands of electrical toys and appliances are bought every day, so this is a great time to be raising awareness of product safety and consumer rights. It is really important that our residents can shop confidently, feel protected and save time and money in the long run."

As part of National Consumer Week the council's trading standards team is providing free PAT testing so residents can check the safety of their electr​ical products to prevent fires and serious injuries. Residents wanting to check the safety of their appliances should bring any wires with plugs (such as mobile phone or laptop chargers), to Number One Riverside in Smith Street, Rochdale, on Wednesday 30 November 2016 from 9am until 12noon.

"Trading responsibly is better for business"

Local businesses are also being reminded of their legal obligations when selling electrical goods.

Councillor Emsley added: "We are working with local retailers to ensure they trade responsibly to avoid falling foul of the law and creating difficulties further down the line, which is better for the business and the customer."

Consumer advice is available from Citizens ​​​Advice or on 03454 04 05 06.

Business Companion has FREE and impartial business advice on a host of trading standards legislation.