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Top rank as council’s adult care rated the best in the region

29 November 2017


The council's adult care has been ranked as one of the best across the north west in a national survey of service users.

The stunning success was revealed in the Social Care User Survey where clients rate the standard and quality of care they receive.

Rochdale was also rated the best performing council in Greater Manchester for service users' satisfaction with their quality of care, information and advice.

In a further boost, over 90% of people felt Rochdale Borough Council's adult services made them feel safe, whilst 8 of 10 service users said they had control over their daily lives.

'Satisfaction levels with the quality of care the council provides are increasing year on year'

The findings also revealed that satisfaction levels with the quality of care the council provides are increasing year on year.

Released by the Department for Health in its annual Adult Social Care Outcomes Framework (ASCOF), the data is collected from a survey of service users across the borough.

It completes a fantastic year of achievement for adult care, which scooped a national award for its pioneering Intermediate Tier Service and was also rated one of the best health and social care systems in the country.

Councillor Iftikhar Ahmed, cabinet member for adult care, said: "These wonderful results are a credit to the fantastic staff across adult care who, day in day out, deliver a service to be proud of. The council is delivering pioneering and innovative services which are getting the recognition they deserve. This is the icing on the cake after a year of outstanding achievement across adult care."

Rochdale resident Edwina Houghton, who benefits from short-term assessment through the Intermediate Tier Service, said: "I really appreciate the service I get from the council. It's a brilliant system, it keeps me independent and prevents me from going into hospital. I have nothing but praise for the council's adult care service and all the help and support the staff give me."

Middleton resident Mitzi Poulard said: "I am 97 years old but I can stay independent, in my own accommodation, thanks to the help and support the council provides. The service provision is excellent, the care is really dedicated, and I am treated like a princess."