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Changes to council services over Christmas and New Year

20 December 2019

Illustration of Rochdale Town Hall against a background of snowflakes.

Details of the council's opening times and service changes over the Christmas and New Year holidays have been confirmed.

A number of non-critical services will not be available from 4pm on Tuesday, 24 December 2019 - Thursday, 2 January 2020, although emergency phone lines will be in operation throughout. To contact the council urgently during the holidays, the emergency telephone number is 0300 303 8875.

Plans are in place to ensure roads are gritted and kept clear, should the wintry weather take a turn for the worse, and staff will be on standby in the event of an emergency.

Some waste and recycling collection dates will change.

  • Bins due to be collected on Wednesday, 25 December 2019 will be collected on Friday, 27 December 2019.
  • Bins normally collected on Thursday, 26 December 2019 will be collected on Saturday, 28 December 2019.
  • Bins normally collected on Friday, 27 December 2019 will be collected on Monday, 30 December 2019.
  • Bin collection days from Wednesday, 1 January 2020 - Friday, 3 January 2020 have moved to the following day so put your bin out a day later than usual.

There is no change to collections due to be made on Tuesday, 31 December 2019. Normal waste collection services resume from Monday, 7 January 2020.

The council will collect extra recycling waste only, extra bags of general waste will not be collected. Please ensure paper and cardboard are flattened and secured next to your bin and that mixed recycling (glass, plastic bottles and cans) are in a clear container next to the bin. Large items such as cardboard boxes should be folded down to make them as manageable as possible. 

After Christmas you can recycle your real tree by putting it inside your brown bin. Remove the base and decorations and chop it down so it fits in your bin. The trunk must be thinner than your wrist and the bin lid needs to close. Alternatively, you can take it to one of 6 recycling points located across the borough, or to one of the household waste and recycling centres. 

Christmas tree recycling points:

  • Castleton Community Centre Car Park, Manchester Road, Castleton.
  • Bentley Street, opposite Clarence Street, Rochdale - spare ground.
  • Bank Top or Cherwell Avenue, Heywood - open space.
  • Kirkway, just off Grimshaw Lane, Middleton.
  • Norden Bus Terminus Play Area, Edenfield Road, Rochdale.
  • Wildhouse Lane, Milnrow - lay-by area.

The council contact centre will be open from 8.30am-4pm on Friday 27 December 2019, Monday 30 December 2019 and Tuesday, 31 December 2019. For all times between these dates, only the emergency phone line will be available.

Libraries and customer service points are open until 4pm on Tuesday, 24 December 2019 then close until Thursday, 2 January 2020.

Adult Care will continue to deliver services for vulnerable people throughout the Christmas period. A team of staff will be working to deal with emergencies and ensure people are supported and cared for in an emergency.

Sure Start Children's Centres are open as usual up to Tuesday, 24 December 2019 (please check timetables for the individual centres) and then closed - with the exception of well-baby clinics and pre-booked antenatal/post-natal appointments - until Thursday, 2 January 2020.

Children's social care services will continue to operate throughout and can be contacted on 0300 303 0440. To report a concern about a child or adult outside of working hours, at weekends or during the holiday.

Household Waste Centre's (Chichester Street, Rochdale and Spring Vale, Middleton) are open every day apart from Christmas Day and New Year's Day.

'Emergency numbers available'

Rochdale Town Hall and Clock Tower Dining Room are closed to the public from Saturday, 21 December 2019 - Thursday, 2 January 2020.

There will be some changes to the opening hours of Link4Life leisure centres including Heywood Sports Village, Middleton Arena and Rochdale Leisure Centre – together with Touchstones Arts and Heritage Centre in Rochdale.

Hollingworth Lake café and toilets are open every day except Christmas Day. The visitor centre closes on Christmas Eve at 3.30pm and will open again on Saturday, 4 January 2020 at 10am. The visitor centre will also be open on Tuesday, 31 December 2019 from 10am-3.30pm.

Rochdale Register Office is closed on Christmas Day and Boxing Day. It opens on Saturday, 28 December 2019 from 10am-2pm and then again on Monday, 30 December and Tuesday, 31 December 2019. From Thursday, 2 January 2020 it will be open as normal.

Council Leader Allen Brett said:

"Many of our services continue to operate over the festive season and I want to reassure residents, particularly those who are elderly and vulnerable that we are still here for them, especially the emergency frontline services that people need most.  But there will be changes for many other services so please do check before travelling to libraries, leisure centres and other popular activities. Details are available online so do visit our website and of course we'll update it if there are any last minute changes. Some services have amended opening times, but as always we have emergency numbers available throughout the holidays so you can contact us if it's urgent.  I would also like to take this opportunity to wish everyone all the very best for Christmas and the new year."

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