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Changes to council services over Christmas and New Year

16 December 2020

Rochdale Town Hall in the snow.

Details of Rochdale Borough Council's opening times and service changes over the Christmas and New Year holidays have been confirmed.

Some non-critical services will not be available from 4pm on Thursday, 24 December 2020 until Monday, 4 January 2021, although emergency phone lines will be in operation throughout. To contact the council urgently during the holidays, the emergency number is 0300 303 8875.

Plans are in place to ensure roads are gritted and kept clear, should the wintry weather take a turn for the worse, and staff are always on standby in the event of an emergency.

Some waste and recycling collection dates will change.

  • Bins due to be collected on Friday, 25 December 2020 will be collected on Monday, 28 December 2020.
  • Bins normally collected on Friday, 1 January 2021 will be collected on Monday, 4 January 2021.

The council will collect extra recycling waste only. Extra bags of general waste will not be collected. Please ensure paper and cardboard are flattened and secured next to your bin and that mixed recycling (glass, plastic bottles and cans) are in a clear container next to the bin. Large items such as cardboard boxes should be folded down to make them as manageable as possible. 

After Christmas, you can recycle your real tree by putting it inside your brown bin. Remove the base and decorations and chop it down so it fits in your bin. The trunk must be thinner than your wrist and the bin lid needs to close. Alternatively, you can take it to one of the recycling points located across the borough, or to one of the household waste and recycling centres. 

The council's contact centre will be open from 8.30am–4pm on Thursday, 24 December 2020 and then on Tuesday, 29 December 2020 and Thursday, 31 December 2020. Between these dates the emergency phone line will be staffed.

You can access many services online, get support and information, advice and report things 24 hours a day on this website.

Coronavirus test centres will open as normal apart from Friday, 25 December 2020, Monday, 28 December 2020 and Friday, 1 January 2021 when they will open for reduced hours – 9am–3pm. You must have an appointment, so phone 119 or visit the NHS website to book a test

Libraries that have re-opened and customer services at Number One Riverside open until 4pm on Thursday, 24 December 2020 then close until Monday, 4 January 2021.

Adult Care will continue to deliver services for vulnerable people throughout. A team of staff will be working to deal with emergencies and ensure people are supported and cared for in an emergency.

Sure Start Children's Centres are open as usual up to Thursday, 24 December 2020  (please check timetables for the individual centres) and then closed – with the exception of well-baby clinics and pre-booked antenatal/post-natal appointments – until Monday, 4 January 2021.

'Many of our services continue to operate over the festive season'

Children's social care services will continue to operate throughout and can be contacted on 0300 303 0440. To report a concern about a child or adult outside of working hours, at weekends or during Christmas Day, Boxing Day or New Year's Day contact the Emergency Duty Team on 0300 303 8875. If it's an emergency, dial 999 and ask for the Police.

Household Waste Centre's (Chichester Street, Rochdale and Spring Vale, Middleton) are open every day apart from Christmas Day and New Year's Day.

There will be changes to the opening hours of Link4Life leisure centres – together with Touchstones Arts and Heritage Centre. For more details contact your local centre or visit the Link4Life website

Hollingworth Lake cafés are open for takeaway only every day except Christmas Day (weather dependant). Toilets at Lake Bank and the pavilion are open every day except Christmas Day. The visitor centre remains closed due to the pandemic.

Rochdale Register Office is closed on Christmas Day, Boxing Day and New Year's Day. On Tuesday, 29 December 2020 and Wednesday, 30 December 2020, it will be open from 9am–4.45pm and on Thursday, 31 December 2020 from 9am–3pm. Normal service resumes on Monday, 4 January 2021. The office moves to Number One Riverside, Rochdale from Wednesday, 23 December 2020.

  • If you require a Registrar urgently when the office is closed, phone 0300 303 8875. 

Council Leader Allen Brett said:

"I know things are different this year, but many of our services continue to operate over the festive season and I want to reassure residents that we are still here for them, especially the emergency frontline services that people rely on most. As always there will be changes, and full details are available online at so do visit our website and of course we'll update it if there are last minute changes.

"I want to thank everyone who has helped look after vulnerable neighbours and supported our communities during the pandemic. You have all made a massive difference to people's lives at an incredibly worrying time. I would also like to take this opportunity to wish everyone a safe and healthy Christmas and New Year. Hopefully it will be a much brighter picture as we head into 2021 with the vaccine roll-out being delivered here in the borough and across the country."

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