A flooded property is one where flood water has entered the property and includes all habitable areas of the property and any parts of the main buildings used for business purposes.
Find out about flood warnings in your area
Check for flood alerts with the Environment Agency If you live or have a business in an area which is prone to flooding you can register with the Environment Agency for advance warning of any flood danger.
What to do before, during and after a flood
There may be health risks due to water-borne infections, chemical contamination and the psychological trauma caused by the flooding.
It's always worth being prepared and protected for any major emergency including a flood.
Report flooding and burst water mains
Report flooding, manhole covers, drains and gullies using an online form or ring our Floodline on 0300 303 0420. For severe flooding please contact the emergency services by dialling 999 and request the fire service.
Information and advice if you've been affected by flooding
Always check before travelling and make sure neighbours are ok.
View our latest updates including where help is available and how you can help on
The Environment Agency Floodline number is 0345 988 1188 and it's available 24/7.
Financial support following floods in November 2016
A number of properties across the borough of Rochdale were flooded on Monday, 21 November 2016. We visited affected properties and ensured leaves were swept, gullies cleaned and helped and supported households and businesses. We visited the most affected properties first and made a one-off £500 payment to eligible householders and businesses.
If your property has been affected by flood water damage to either the habitable parts of your home or your business premises, or if you need more information please ring our Floodline on 0300 303 0420.
Financial support following floods in 2015
During the Boxing Day floods in 2015 we provided financial support for affected households and businesses. If you were affected and think you were eligible but never received any help please email firstname.lastname@example.org.
Help with repairs to rented homes
Repairs to rented homes if you rent your home and you're unsure of who is responsible for repairs.
Flood Re is a national scheme designed to help provide better access to affordable home insurance for those in high flood-risk areas across the UK. It represents a long-term, sustainable approach to providing home insurance for those at flood risk.
Check with your insurance company before disposing of any damaged goods.
Used sand and bags tend to retain contaminants such as sewage and oils when they come into contact with floodwater. Ensure you wear gloves and wash hands thoroughly after handling. Do not place full sandbags or the sand in your household waste. Do not allow children to play with the sand or place it in sand pits due to the risks from possible contamination.
Sandbags can be stored for re-use provided they have not been contaminated by flood water.
- Wherever possible, store full bags that have not come into contact with flood water in a dry shady place to use again.
- Sacking material is normally biodegradable and will perish if left in place for a long time. It is therefore advisable to empty sacks and keep them dry for re-use and store the sand in your garden, or yard for future use.
- Please do not place full sandbags in your household waste.
We do not normally supply sandbags to members of the public or businesses for their own use. But you can buy unfilled sandbags and a supply of sand from most DIY stores and builders merchants.