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During a flood

If your house is flooding, it's important to keep yourself safe.

Who to contact during a flood

It's important you keep the right people informed about flooding:

  • If there's recent flooding you don't think has been reported yet, you should report this to the relevant people. Check who to report flooding to
  • If you're being evacuated, notify the police that your property is empty by ringing 101
  • Ring your friends, family and neighbours for support and to make sure they're safe
  • If you need help with something specific, view flooding support
Ring 999 if there's a danger to life

How to keep updated during a flood

When it floods, we'll provide regular updates to local media and our social media channels.

How to keep your home better protected during a flood

Here's how you can keep your home and possessions better protected during a flood.

  • If safe to do so, turn off the electrics, gas and water mains.
  • Try to move as much as possible upstairs or as high as possible, but don't take any risks. Items to try to move include electrical items, important documents like your insurance policy and sentimental items.
  • Try to move your car to higher ground, if possible. Again, don't take any risks.
  • If you have to be evacuated from your property because of flooding, make sure your premises are secure and don't leave windows open in the hope it will help to dry out your home.

How to eat and drink safely during a flood

During a flood, make sure you:

  • Don't eat food that's come into contact with floodwater.
  • Don't drink, clean your teeth or cook with water from your tap until United Utilities says it's safe.
  • Wash your hands or any other parts of your body that have been in contact with floodwater before handling food.
  • Drink only bottled water.
  • Be careful when using bottled water to make formula milk for babies and infants. Bottled water usually contains higher quantities of minerals than tap water. Boiling bottled water can concentrate these minerals. You should get advice from a health professional before making formula milk from bottled water.

How to keep yourself and others safe during a flood

It's important to keep yourself safe during a flood.

  • Keep dry and out of floodwater, if possible.
  • Stay in your property, if safe to do so, until advised otherwise by the emergency services. If you have to leave your home, follow the AA's advice on driving in heavy rain, standing water and floods
  • Wash your hands or any other parts of your body that have been in contact with floodwater before attending to any wounds.
  • Don't allow children to play in floodwater. As well as risk of disease, there could be a risk of drowning.
  • Wait upstairs or somewhere safe until the flood subsides, unless you're told otherwise.