If your house is flooding, it's important to keep yourself safe.
Who to contact during a flood
It's important you keep the right people informed about flooding:
- If you have water in your cellar and it's reaching a level which is close to your gas or electric meters, you should contact your supplier, do not enter your cellar to turn off the supplies. Please note if you contact the fire brigade for assistance, there may be a charge for any pumping service unless there is a risk to life. Most cellar flooding will eventually drain naturally as the rain stops and the groundwater falls. If you're carrying out any work to your cellar to make it flood resilient, you should seek professional advice.
- If there's recent flooding you don't think has been reported yet, you should report this to the relevant people.
Check who to report flooding to.
- If you're being evacuated, notify the police that your property is empty by ringing 101.
- Ring your friends, family and neighbours for support and to make sure they're safe.
- If you need help with something specific,
view flooding support
Please note, if a road needs to be closed due to flood waters it will generally be a decision taken by the police. You'll need to contact the police directly to report this.
How to keep updated during a flood
When it floods, we'll provide regular updates to local media and our social media channels.
Check river and sea levels for Rochdale
You can view 5-day river level information for your area. These levels can help you understand your flood risk now and in the next few days. You can also view your property's long term risk of flooding. Remember the river levels are only for certain watercourses. Flooding is still possible from other smaller brooks and surface water that's run off from the ground and, therefore, it's important to watch or listen to the weather too.
How to keep your home better protected during a flood
Here's how you can keep your home and possessions better protected during a flood.
- If safe to do so, turn off the electrics, gas and water mains.
- Try to move as much as possible upstairs or as high as possible, but don't take any risks. Items to try to move include electrical items, important documents like your insurance policy and sentimental items.
- Try to move your car to higher ground, if possible. Again, don't take any risks.
- If you have to be evacuated from your property because of flooding, make sure your premises are secure and don't leave windows open in the hope it will help to dry out your home.
Remember to take pictures of any damage as your insurance company may want to see it later on.
More about how to deal with your insurance after a flood.
How to keep yourself and others safe during a flood
It's important to keep yourself safe during a flood.
- Avoid driving through flood water, even a shallow amount can cause harm to vehicles and hide potential debris and lifted manholes. Driving through floodwater can also cause flood water to surge towards properties which can then increase the risk of it entering and damaging properties. If you have no choice but to drive through shallow flood waters, you should drive slowly to minimise damage to you and others.
- Keep dry and out of floodwater, if possible.
Stay in your property, if safe to do so, until advised otherwise by the emergency services. If you have to leave your home,
follow the AA's advice on driving in heavy rain, standing water and floods
- Wash your hands or any other parts of your body that have been in contact with floodwater before attending to any wounds.
Don't allow children to play in floodwater. As well as risk of disease, there could be a risk of drowning.
Wait upstairs or somewhere safe until the flood subsides, unless you're told otherwise.
How to eat and drink safely during a flood
During a flood, make sure you:
- Don't eat food that's come into contact with floodwater.
- Don't drink, clean your teeth or cook with water from your tap until United Utilities says it's safe.
- Wash your hands or any other parts of your body that have been in contact with floodwater before handling food.
- Drink only bottled water.
- Be careful when using bottled water to make formula milk for babies and infants. Bottled water usually contains higher quantities of minerals than tap water. Boiling bottled water can concentrate these minerals. You should get advice from a health professional before making formula milk from bottled water.