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Severe flood warning: severe flooding, danger to life is expected.
Flood warning: flooding is expected, take action to prepare yourself.
Flood alert: flooding is possible so be prepared.

Report a flood or burst water mains

Emergencies: report a flood

  • Ring 999 where there's a danger to life.
  • Ring the 24-hour Environment Agency floodline number on 0345 988 1188. Type talk 0345 602 6340 for the hard of hearing.

Non-emergencies: to report a flood or something that could cause a flood

  • Use our online form to report flooding, manhole covers, drains and gullies. These forms are only actioned between 8.30am and 5.30pm, Monday-Friday.
  • Ring our 24-hour floodline number on 0300 303 0420. You'll need to give:
    • Your name
    • Your address
    • State if it's a business property or residential property
    • Business name (if relevant)
    • Telephone number
    • Details of damage caused.
  • Ring United Utilities Leakline for flooding from burst pipes on 0800 330 033.
  • Ring United Utilities for flooding from waste water or sewers on 0345 672 3723.
  • If your house is flooding, ring your insurance company's 24 hour emergency number as soon as possible.