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Problems with your landlord or rented property

We have a legal obligation to protect tenants from inappropriate and illegal behaviour by landlords. We'll work with tenants to ensure necessary repairs are undertaken within a reasonable time and the property is fit to live in.

The kind of problems we can help with

  • Repairs your landlord has failed to carry out. For example, if you've reported a problem your landlord should make the repair within a reasonable time.
  • Damp, mould or condensation.
  • Communicating with your landlord. For example, if your landlord fails to respond to your phone calls. 
  • Harassment and illegal eviction.
  • Security deposit or bond. For example, where a landlord refuses to return the payment you've made.

Make a tenant's complaint about a property (opens in a new window)  

What we'll do after you've reported a problem

  1. Contact you to make an appointment to inspect the property.
  2. Contact the landlord to inform them of the necessary work to make your home fit to live in following the inspection. 
  3. Agree a reasonable timescale with your landlord for the repairs to be undertaken.
  4. Monitor your landlord's progress and take further action if the response is inadequate.
  5. If necessary, take legal action against your landlord to ensure the repairs are undertaken.
  6. Keep the tenant informed throughout the process.