Keeping customers safer
The government expects and recommends that people wear face coverings in crowded areas, unless an existing exemption applies.
You shouldn't let any customer inside your vehicle if they have any coronavirus symptoms or been told to self-isolate.
Hygiene and safety advice
- You should have disposable tissues with you to catch coughs and sneezes.
- You should wash your hands before and after you get into your vehicle and before you touch a customer’s luggage.
- Where possible, keep the windows open when there is a passenger in the vehicle to help with ventilation.
- You may wish to request customers sit in the back of your vehicle if you only have one or 2 customers.
- Switch off the air conditioning or set it to avoid recycling air within the vehicle to a setting that brings fresh air in and enables air changes to take place.
It's good practice to display posters in the booking office such as relating to hand hygiene.
View Public Health England coronavirus posters and office resources.
Follow the government's workplace guidance on working safely
How to wash your hands.
Cleaning your vehicle and disposing of waste
- You should frequently clean your vehicle thoroughly using wipes or disinfectant spray. Make sure you clean the surfaces your customers are likely to touch, such as door handles and seat belt clips.
- You should clean the areas of the vehicle you touch as often as possible, this includes door handles, steering wheel, handbrake and switches.
- If you share your vehicle with another driver, you should clean the inside thoroughly before the next driver gets in.
- Store any personal waste, such as tissues and cleaning wipes in disposable rubbish bags. Each driver should ensure they use a new disposable rubbish bag each shift.
Follow the advice on how to dispose of personal waste.
If your vehicle may have been used by someone displaying the symptoms or a confirmed case, then the vehicle should be decontaminated thoroughly. See how to clean your vehicle.
- You should regularly wash or sanitise your hands.
Business support and guidance