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Managing Allegations Privacy Notice - Adult Care

Last updated: Thursday, 9 August 2018
Please note: the following notice provides additional privacy information to the Rochdale Borough Council privacy notice.

We're strongly committed to ensuring that adults at risk in the borough are protected from abuse and neglect and that it’s prevented wherever possible. Social workers and other experienced staff are responsible for investigating allegations of abuse and neglect.

What personal information we collect

We collect personal information to make sure we can carry out our work. The personal information we collect includes:

  • Name
  • Age and date of birth
  • Address
  • Gender
  • Telephone number
  • Marital status
  • Health
  • Religion
  • Ethnicity
  • Disability
  • Sexuality
  • Membership of organisations
  • Employment
  • Previous allegations, concerns, disciplinary and conduct issues
  • Details of family members

Who we collect personal information about

When we collect personal information it may be about:

  • Employees
  • Individuals
  • Customers
  • Complainants
  • Volunteers
  • Service users
  • Families
  • Parents
  • Adults
  • Children
  • Siblings

How we use personal information

We use your personal information to:

  • Maintain accounts and records
  • Support and manage employees
  • Support and manage volunteers
  • Manage complaints and allegations
  • Manage disciplinary actions
  • Undertake investigations and audits
  • Safeguard the welfare of children and young people
  • Assist crime prevention and prosecution
  • Provide employment, education and training advice or support

Why we use your personal information

We're required by law to manage allegations. This is detailed in legislation and guidance including:

  • Adult Protection and Support Orders (Authorised Officer) (Wales) Regulations 2015
  • Crime and Disorder Act 1998
  • Sections 43 and Schedule 2 of the Care Act 2014
  • Sections 44 and 45 of the Care Act 2014

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

  • To comply with a legal obligation
  • For public tasks or statutory functions
  • For employment, social security or social protection law
  • For legal proceedings such as obtaining advice or defending legal rights
  • Where there is substantial public interest

Who we share your personal information with

We collect information from and disclose information to individuals and organisations that can support our work including:

  • Council departments
  • Other public bodies and authorities
  • Employers
  • Law enforcement and prosecuting agencies
  • Ombudsman and regulatory bodies
  • Affected parties

When we make an automated decision about your personal information

This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.

How long we keep your personal information

We keep personal information collected as part of this process for a minimum of 6 years from the date of collection, or for an additional length of time if necessary.

When we transfer your personal information beyond the European Economic Area (EEA)

This service doesn't transfer your information outside the EEA.

We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.


To request your personal information and exercise your privacy rights please contact:

If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:

Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.