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Housing Allocations Privacy Notice

Last updated: Monday, 20 August 2018
Please note: the following notice provides additional privacy information to the Rochdale Borough Council privacy notice.

We have a statutory duty to hold a housing allocation policy, provide a mechanism to apply for housing and to award reasonable preference to those found to be in priority need; according to the Housing Act 1996. Rochdale Boroughwide Housing (RBH) manages the application process for us and holds applicant information, so that priority can be assessed and to ensure the applicant is eligible and qualifies for social housing. RBH also gives access to information to a number of housing providers when properties become available to support the individual's application.

What personal information we collect

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

  • Name
  • Age and date of birth
  • Address and contact details including email
  • Marital status
  • Sexuality
  • Ethnicity or nationality
  • Employment data
  • Health or medical records including disabilities
  • Identifiers such as National Insurance number, passport number, driving licence number, vehicle registration number
  • Crime or offending information
  • Financial information such as bank details
  • Photographs

Who we collect personal information about

When we collect personal information it may be about:

  • Customers, service users and residents
  • Family such as parents, children, siblings
  • Applicants
  • Carers

How we use personal information

We use your personal information to:

  • Maintain accounts and records
  • Manage assets and property
  • Manage complaints and allegations
  • Process applications, requests and appeals
  • Promote the services we provide
  • Provide supported living services

Why we use your personal information

We're required by law to hold a housing allocation policy, provide a mechanism to apply for housing and to award reasonable preference to those found to be in priority need. This is detailed in legislation and guidance including:

  • The Housing Act 1985 & 1996
  • Prevention of Social Housing Fraud (Power to Require Information) (England) Regulations 2014

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

  • To comply with a legal obligation
  • For a public task or statutory function
  • Substantial public interest

Who we share your personal information with

We collect information from and disclose information to individuals and organisations that can support our work including:

  • Council departments
  • Partner agencies
  • Housing associations
  • Councillors

When we make an automated decision about your personal information

This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.

How long we keep your personal information

We keep personal information collected as part of this process for a minimum of 6 years from the date of collection, or for an additional length of time if necessary.

When we transfer your personal information beyond the European Economic Area (EEA)

This service doesn't transfer your information outside the EEA.

We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.


To request your personal information and exercise your privacy rights please contact:

If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:

Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.