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Homelessness Privacy Notice

​Last updated: Monday, 13 August 2018
Please note: the following notice provides additional privacy information to the Rochdale Borough Council privacy notice.

The term homeless covers a wide range of circumstances from sleeping on the streets to families living in bed and breakfast hotels without a home of their own. In official terms, the first category is rough sleepers and the others are homeless. The vast majority of homeless people are actually families or single people who aren't literally on the street but living with relatives and friends or in temporary or inappropriate accommodation. Rochdale Boroughwide Housing (RBH) delivers services on our behalf and offers a range of advice on housing as well as help to try and prevent people from becoming homeless.

What personal information we collect

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

  • Name
  • Age and date of birth
  • Address
  • Gender
  • Telephone number
  • Marital status
  • Health
  • Religion
  • Ethnicity
  • Disability information
  • Nationality
  • Criminal and offending data

Who we collect personal information about

When we collect personal information it may be about:

  • Individuals
  • Families
  • Carers

How we use personal information

We use your personal information to:

  • Maintain accounts and records
  • Conduct surveys or reviews
  • Provide support and guidance to young people
  • Provide services focussed on family health
  • Safeguard the welfare of children and young people
  • Commission services
  • Provide advice and support

Why we use your personal information

We're required by law to provide a homelessness service. This is detailed in legislation and guidance including:

  • Homelessness Act 2003
  • Homelessness (Suitability of Accommodation) (England) Order 2012
  • Housing Act 1996

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

  • To comply with a legal obligation
  • For performance of a contract
  • For public tasks or statutory functions
  • Substantial public interest

Who we share your personal information with

We collect information from and disclose information to individuals and organisations that can support our work including:

  • Council departments
  • Councillors
  • Financial organisations
  • Healthcare organisations
  • Housing associations
  • Service providers
  • Partner agencies
  • Other public bodies and authorities

When we make an automated decision about your personal information

This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.

How long we keep your personal information

We keep personal information collected as part of this process for a minimum of 6 years from the date of collection, or for an additional length of time if necessary.

When we transfer your personal information beyond the European Economic Area (EEA)

This service doesn't transfer your information outside the EEA.

We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.


To request your personal information and exercise your privacy rights please contact:

If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:

Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.