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Fire Service Safe and Well Visits Privacy Notice

Last updated: Tuesday, 14 August 2018
Please note: the following notice provides additional privacy information to the Rochdale Borough Council privacy notice.

A Safe and Well visit is a home visit from the Fire and Rescue Service. The purpose of a Safe and Well visit is to undertake a fire risk assessment and provide fire safety advice and interventions that meet the needs of everyone in your household and reduce the risk of fire in your home. An example would be providing smoke alarms.

Fire risk is dependent on the physical environment you live in, your social environment, your health and abilities and your daily routines and behaviours. We may refer you to the Fire Service if you would benefit from advice, alternatively you can go directly to the Fire Service

What personal information we collect

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

  • Name
  • Address and contact details including email address
  • Age and date of birth
  • Marital status
  • Employment data
  • Health or medical records including disabilities
  • Ethnicity or nationality
  • Crime or offending information

Who we collect personal information about

When we collect personal information it may be about:

  • Residents
  • Neighbours
  • Families

How we use personal information

We use your personal information to:

  • Maintain accounts and records
  • Promote the services we provide
  • Carry out health and public awareness campaigns
  • Provide support and guidance to residents
  • Safeguard the welfare of adults, children and young people
  • Inform public health initiatives
  • Undertake investigations and audits

Why we use your personal information

We're required by law to safeguard and provide support to residents. This is detailed in legislation and guidance including:

  • Fire and Rescue Services Act 2004
  • Digital Economy Act 2017
  • Localism Act 2011
  • Environmental Protection Act 1990

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

  • To comply with a legal obligation
  • For a public task or statutory function
  • Vital interests (life and death)
  • Substantial public interest

Who we share your personal information with

We collect information from and disclose information to individuals and organisations that can support our work including:

  • Council departments
  • Other public bodies and authorities
  • Partner agencies
  • Service providers

When we make an automated decision about your personal information

This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.

How long we keep your personal information

We keep personal information collected as part of this process for a minimum of 6 years from the date of collection, or for an additional length of time if necessary.

When we transfer your personal information beyond the European Economic Area (EEA)

This service doesn't transfer your information outside the EEA.

We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.


To request your personal information and exercise your privacy rights please contact:

If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:

Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.