Skip to main content Skip to accessibility
  Non-Javascript users can confirm they have successfully signed out of MyAccount by clicking here

Emergency Duty Privacy Notice - Children's Social Care

Last updated: Thursday, 9 August 2018
Please note: the following notice provides additional privacy information to the Rochdale Borough Council privacy notice.

We provide an emergency, out of hours service for issues which cannot wait until the next working day. Information can flow from the public, partner agencies or social workers and managers when they're concerned about risks to children, out of hours.

What personal information we collect

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

  • Name
  • Address
  • Telephone number
  • Email address
  • Age and date of birth
  • Photographs
  • Bank details 
  • Health
  • Medical records
  • Disability
  • Religion
  • Ethnicity
  • Nationality
  • Sexuality
  • Criminal and offending data

Who we collect personal information about

When we collect personal information it may be about:

  • Customers
  • Service users
  • Residents
  • Families
  • Carers
  • Offenders

How we use personal information

We use your personal information to:

  • Maintain accounts and records
  • Provide social services
  • Help prevent and prosecute crime
  • Provide adoption services
  • Provide fostering services
  • Manage complaints and allegations
  • Undertake investigations and audits

Why we use your personal information

We're required by law to provide an emergency, out of hours service. This is detailed in legislation and guidance including:

  • Children Act 2004
  • Children Act 1989
  • National Health Service Act 2006
  • Safeguarding Vulnerable Groups Act 2006

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

  • To comply with a legal obligation
  • For public tasks or statutory function
  • For vital interests such as life and death
  • For employment, social security or social protection law
  • For legal proceedings such as obtaining advice and defending legal rights
  • Substantial public interest

Who we share your personal information with

We collect information from and disclose information to individuals and organisations that can support our work including:

  • Council departments
  • Courts and tribunals
  • Councillors
  • Financial organisations
  • Healthcare organisations
  • Housing associations
  • Law enforcement and prosecuting agencies
  • Licensing authorities
  • Ombudsman and regulatory bodies
  • Other public bodies and authorities
  • Partner agencies

When we make an automated decision about your personal information

This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.

How long we keep your personal information

We keep personal information collected as part of this process for a minimum of 50 years from the date of collection, or for an additional length of time if necessary.

When we transfer your personal information beyond the European Economic Area (EEA)

This service doesn't transfer your information outside the EEA.

We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.


To request your personal information and exercise your privacy rights please contact:

If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:

Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.