Skip to main content Skip to accessibility
  Non-Javascript users can confirm they have successfully signed out of MyAccount by clicking here

Discretionary Crisis Fund Privacy Notice

Last updated: Thursday, 9 August 2018
Please note: the following notice provides additional privacy information to the Rochdale Borough Council privacy notice.

The Discretionary Crisis Fund (DCF) is a fund of last resort to help people who find themselves in a crisis. 

If you're eligible for support you can apply for an award and the kind of support you'll receive will depend on your circumstances.

If you receive help, it will be in the form of goods. You will not receive a cash payment.

What personal information we collect

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

  • Name
  • Age and date of birth
  • Address
  • Telephone number
  • National Insurance number
  • Council Tax reference number
  • Benefits detail
  • Medical records
  • Employment and education information
  • Crime and offending data
  • Financial information
  • Family details
  • Lifestyle and social circumstances
  • Incident and accident details

Who we collect personal information about

When we collect personal information it may be about:

  • Applicants
  • Individuals
  • Families
  • Service users

How we use personal information

We use your personal information to:

  • Maintain accounts and records
  • Process applications, requests and appeals
  • Administer the collection or payment of taxes, benefits, and other revenues

Why we use your personal information

We're required by law to provide a local welfare provision scheme. This is detailed in legislation and guidance including:

  • The Localism Act 2011
  • The Welfare Reform Act 2012

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

  • To comply with a legal obligation
  • For a public task or statutory function

Who we share your personal information with

We collect information from and disclose information to individuals and organisations that can support our work including:

  • Council departments
  • Other public bodies and authorities
  • Partner agencies
  • Suppliers

When we make an automated decision about your personal information

This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.

How long we keep your personal information

Personal information collected as part of this process will be retained for a minimum of 6 years from the date of a record being created, or for an additional length of time as determined by our business requirements.

When we transfer your personal information beyond the European Economic Area (EEA)

This service doesn't transfer your information outside the EEA.

We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.


To request your personal information and exercise your privacy rights please contact:

If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:

Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.