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Debt Collection and Recovery Privacy Notice

Last updated: Thursday, 9 August 2018
Please note: the following notice provides additional privacy information to the Rochdale Borough Council privacy notice.

We need to ensure that money owed by all our customers is paid and that action is taken to recover debt where an individual or business fails to pay on time. We have debt collection processes which could include recovery of general income, benefit overpayments, adult care charges and sundry debts including those where you have received an invoice for a service you have requested of us.

If money owed to us isn't paid, we'll take reasonable enforcement action which could include a prosecution or recovery of the debt using an Enforcement Agent company. We'll engage with vulnerable people to find ways to help them to meet their financial obligations to us.

What personal information we collect

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

  • Name
  • Address and contact details including email address
  • Age and date of birth
  • Marital status
  • Identifiers such as National Insurance number, passport number, driving licence number and vehicle registration number
  • Employment data
  • Financial information such as bank details
  • Health or medical records including disabilities
  • Crime or offending information

Who we collect personal information about

When we collect personal information it may be about:

  • Customers
  • Employees
  • Families
  • Residents
  • Business owners
  • Carers
  • Service users

How we use personal information

We use your personal information to:

  • Maintain accounts and records
  • Manage assets and property
  • Administer the collection or payment of taxes, benefits and other revenues
  • Undertake licensing and regulatory activity
  • Enforce regulatory powers
  • Assist crime prevention and prosecution
  • Enable corporate administration
  • Provide support and guidance
  • Process applications, requests and appeals

Why we use your personal information

We're required by law to manage corporate debt. This is detailed in legislation and guidance including:

  • Social Security Administration Act 1992
  • Limitation Act 1980

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

  • To comply with a legal obligation
  • For a public task or statutory function
  • For legitimate interests
  • For legal proceedings such as obtaining advice and defending legal rights
  • Substantial public interest

Who we share your personal information with

We collect information from and disclose information to individuals and organisations that can support our work including:

  • Police
  • Other councils
  • Enforcement agencies such as baliffs
  • Local Government Ombudsman
  • Tracing agencies
  • Her Majesty's Courts and Tribunals Service
  • Solicitors

When we make an automated decision about your personal information

This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.

How long we keep your personal information

We keep personal information collected as part of this process for a minimum of 6 years from the date of collection, or for an additional length of time if necessary.

When we transfer your personal information beyond the European Economic Area (EEA)

This service doesn't transfer your information outside the EEA.

We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.


To request your personal information and exercise your privacy rights please contact:

If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:

Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.