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Cookie policy

Page last updated:  5 December 2019 

What is a cookie?

Cookies are simple text files that are placed on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie will contain anonymous information such as a unique identifier and the site name and some digits and numbers.

Most websites you visit will use cookies to improve your user experience by enabling that website to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie'). Session Cookies are stored only temporarily during a browsing session and are deleted from the user's device when the browser is closed. Persistent Cookies are saved on your computer for a fixed period and are not deleted when the browser is closed. These are usually used where we need to know who you are for more than one browsing session for example to store your preferences so they're remembered for your next visit.

Cookies we use

We use cookies that are necessary to enable you to move around the site or to provide certain features. We also use cookies to help us to improve the performance of the website to provide you with a better user experience.

Below is a list of cookies set by this website and its subdomains.​​

Name: __RequestVerificationToken
Provider: myaccount.rochdale.gov.uk
Purpose: Helps prevent Cross-Site Request Forgery (CSRF) attacks.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: NSC_#
Provider: myaccount.rochdale.gov.uk
Purpose: Used to distribute traffic to the web on several servers to optimise response times.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: NSC_#
Provider: rochdale.gov.uk
Purpose: Used to distribute traffic to the web on several servers to optimise response times.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: WSS_FullScreenMode
Provider: rochdale.gov.uk
Purpose: ​This cookie is used internally by the website's owners when uploading or renewing website content.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: __cfduid
Provider: luckyorange.net
Purpose: ​​Used by the content network, Cloudflare, to identify trusted web traffic.
Expiration: 1 year.
Website: rochdale.gov.uk


Name: __lotr
Provider: luckyorange.net
Purpose:​ Gets the URL of the user's original referrer.
Expiration: 1 year.
Website: rochdale.gov.uk


Name: ASP.NET_Sessionid
Provider: socitm.govmetric.com
Purpose:​ Preserves the visitor's session state across page requests.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: lang
Provider: cdn.syndication.twimg.com
Purpose:​ ​Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: _ga
Provider: rochdale.gov.uk
Purpose:​ ​Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Expiration: 2 years
Website: rochdale.gov.uk


Name: _gat
Provider: rochdale.gov.uk
Purpose:​ ​Used by Google Analytics to throttle request rate.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: _gd#
Provider: rochdale.gov.uk
Purpose:​ ​Unclassified.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: _gid
Provider: rochdale.gov.uk
Purpose:​ ​Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: AMP_TOKEN
Provider: rochdale.gov.uk
Purpose:​ ​Contains a token that can be used to retrieve a Client ID from AMP Client ID service.
Expiration: 30 seconds to 1 year.
Website: rochdale.gov.uk


Name: _gac_<property-id>
Provider: rochdale.gov.uk
Purpose:​ ​Contains campaign related information for the user.
Expiration: 90 days.
Website: rochdale.gov.uk


Name: __utma
Provider: rochdale.gov.uk
Purpose:​ Used by Google Analytics to distinguish users and sessions.
Expiration: 2 years from set or update.
Website: rochdale.gov.uk


Name: __utmt
Provider: rochdale.gov.uk
Purpose:​ Used by Google Analytics to throttle request rate.
Expiration: 10 minutes.
Website: rochdale.gov.uk


Name: __utmb
Provider: rochdale.gov.uk
Purpose:​ ​Used by Google Analytics to determine new sessions and visits.
Expiration: 30 minutes from set or update.
Website: rochdale.gov.uk


Name: __utmz
Provider: rochdale.gov.uk
Purpose:​ ​Stores the traffic source that explains how the user reached our site for Google Analytics.
Expiration: 6 months from set or update.
Website: rochdale.gov.uk


Name: __utmv
Provider: rochdale.gov.uk
Purpose:​ ​Used to store visitor-level custom variable data for Google Analytics.
Expiration: 2 years from set or update.
Website: rochdale.gov.uk


Name: __ab12#
Provider: rochdale.gov.uk
Purpose:​ ​Unclassified.
Expiration: 179 days.
Website: rochdale.gov.uk


Name: __widgetsettings
Provider: twitter.com
Purpose:​ ​Unclassified.
Expiration: Persistent.
Website: rochdale.gov.uk


Name: B
Provider: yahoo.com
Purpose:​ ​​Collects anonymous data related to the user's website visits, such as the number of visits and what pages have been loaded. The registered data is used to categorise the user's interest and demographical profiles to customise the website content to the visitor.
Expiration: 1 year.
Website: rochdale.gov.uk


Name: BX
Provider: flickr.com
Purpose:​ ​​Embeds Flickr content on the website.
Expiration: 1 year.
Website: rochdale.gov.uk


Name: ​i/jot/syndication
Provider: twitter.com
Purpose:​ ​​Collects data used for tracking and targeting.
Expiration: ​Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: local_storage_support_test
Provider: twitter.com
Purpose:​ ​​Unclassified.
Expiration: Persistent.
Website: rochdale.gov.uk


Name: socitm_test_cookies#
Provider: rochdale.gov.uk
Purpose:​ ​​​Used to check if the user's browser supports cookies.
Expiration: 1 year.
Website: rochdale.gov.uk


Name: cookieconsent_dismissed
Provider: rochdale.gov.uk
Purpose:​ Unclassified.
Expiration: ​Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: ctoken
Provider: myaccount.rochdale.gov.uk
Purpose:​ Unclassified.
Expiration: ​Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: SPAnimationEnabled
Provider: rochdale.gov.uk
Purpose:​ Unclassified.
Expiration: ​Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: ssotoken
Provider: myaccount.rochdale.gov.uk
Purpose:​ Unclassified.
Expiration: ​Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: WebResource.axd
Provider: rochdale.gov.uk
Purpose:​ Unclassified.
Expiration: ​Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: ​SPUsageId
Provider: rochdale.gov.uk
Purpose:​ Unclassified.
Expiration: 13 days.
Website: rochdale.gov.uk


Name: _Io_uid
Provider: rochdale.gov.uk
Purpose:​ ​Sets a unique identifier for the user.
Expiration: 2 years.
Website: rochdale.gov.uk


Name: _Io_v
Provider: rochdale.gov.uk
Purpose:​ ​This cookie identifies the total number of visits from individual users.
Expiration: 1 year.
Website: rochdale.gov.uk


Name: _Iorid
Provider: rochdale.gov.uk
Purpose:​ Unclassified.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: ​Io_session
Provider: rochdale.gov.uk
Purpose:​ Unclassified.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: Io_session_in
Provider: rochdale.gov.uk
Purpose:​ Unclassified.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: BRWSESSION
Provider: rochdale.spydus.co.uk
Purpose:​ Saves lists created by the user over the course of the session.
Expiration: Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: SPYCFLG
Provider: rochdale.spydus.co.uk
Purpose: ​​Sets a unique identifier for the user.
Expiration: 1 year.
Website: rochdale.gov.uk


Name: portalFontSize
Provider: parentportal.rochdale.gov.uk
Purpose:​​ Stores the text size the user selects so they don't have to select it again next session.
Expiration: 1 year.
Website: rochdale.gov.uk


Name: contrastId
Provider: parentportal.rochdale.gov.uk
Purpose:​​ Stores the theme the user selects so they don't have to select it again next session.
Expiration: 1 year.
Website: rochdale.gov.uk


Name: p
Provider: geo.yahoo.com​
Purpose:​​ Unclassified.
Expiration: ​Session (if the user closes the browser or visits a site then the session ends).
Website: rochdale.gov.uk


Name: xb
Provider: flickr.com​
Purpose:​​ Unclassified.
Expiration: ​1 year.
Website: rochdale.gov.uk


Name: jsessionid or id
Provider: rochdaleclaims.teamnetsol.com/
Purpose:​​ This is used by the application server to maintain the user's session between pages. It's a fundamental part of the application server technology and does not track or collect any information about the user, nor is it shared with other websites or third parties.
Expiration: ​
Website: rochdale.gov.uk


Name: startLink
Provider: rochdaleclaims.teamnetsol.com/
Purpose:​​ ​This contains the name of the start page for the form the user started, so the application can redirect them back there if their session expires.
Expiration: ​
Website: rochdale.gov.uk


Name: ​XSRF-TOKEN
Provider: rochdaleclaims.teamnetsol.com/
Purpose:​​ Token used by the application server to prevent hacking attempts that use 'Cross Site Scripting'.
Expiration: ​
Website: rochdale.gov.uk


Name: lang
Provider: rochdaleclaims.teamnetsol.com/
Purpose:​​ Denotes which language the benefits claim system is currently being displayed in.
Expiration: ​
Website: rochdale.gov.uk


Name: myAccount
Provider: rochdaleclaims.teamnetsol.com/
Purpose:​​ A flag used to identify if the benefits claims form is being used from within the council's customer portal.
Expiration: ​
Website: rochdale.gov.uk


​Cookies from third party sites

Our site has pages with embedded maps, videos and other content from third party sites. Cookies from third party sites may be placed on your computer when viewing this content.

For more information about third-party cookies and how they are used please check the following privacy policies:

  • Google Analytics cookies – Google analytics cookies are used as part of Google analytics statistics service. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site and provide content relevant to its users. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. The Google cookies track the time spent on various pages (but gather no personal information from our database or session) and expire after 24 months. Further information on Google Analytics cookies can be found at: Google Analytics Cookie Usage on Websites
  • Google privacy policy
  • Flickr privacy policy
  • YouTube privacy policy
  • Twitter privacy policy
  • Facebook privacy policy
  • Socitm privacy policy
  • LuckyOrange cookie information​
  • Rochdale council consultation hub cookie policy
  • Team Netsol - the system to claim benefits only uses cookies to maintain session integrity. There are no cookies used to track user activity or any personal information collected. You can use the online form to claim benefits with cookies disabled.
  • From time to time some pages may contain multimedia content (for example YouTube videos) or social media (for example Twitter feeds) added by the organisation who add the content to this portal. The sites providing the multimedia or social media content do not have access to any of your personal information by using this site.

Blocking cookies

If you don't want to receive cookies, you can change the settings in your browser so it notifies you when cookies are sent to it and can refuse them. You can also delete cookies that have already been set - the Help function in your browser should tell you how.

Further information on controlling cookies is available at AboutCookies.org.

Blocking Google Analytics

Some modern browsers make it possible to block the Google Analytics cookie from collecting data. This is done by installing an add-on to your browser. Browsers that offer this are Internet Explorer v8 to v11, Google Chrome, Mozilla Firefox, Apple Safari and Opera. 

Please note: If you choose to disable cookies you will lose some features and functionality on the council's website.​​

Contact

To request your personal information and exercise your privacy rights please contact:



If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:
 


Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.