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Client Financial Support Team - Appointeeships and Deputyships

Last updated: Thursday, 8 August 2019
Please note: the following notice provides additional privacy information to the Rochdale Borough Council privacy notice.

We provide a Department of Work and Pensions (DWP) Appointeeship and Court of Protection (CoP) Deputyship service to service users who have been referred by Care Management. We are responsible for assisting individuals, their carers and or family members with the everyday management of a person's financial affairs. The service is tailored to the needs of the individual.

What personal information we collect

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

  • Name
  • Age and date of birth
  • Address and contact details (including email)
  • Crime or offending information
  • Employment data
  • Ethinicity or nationality
  • Financial, for example, bank details
  • Health or medical records, including disabilities
  • Identifiers, for example, National insurance number, passport number, driving licence number or
  • vehicle registration number.
  • Marital statis
  • Religion
  • DWP benefits data

Who we collect personal information about

When we collect personal information it may be about:

  • Customers, service users and residents
  • Extended family, for example, parents, children and siblings.

How we use personal information

We use your personal information to:

  • Maintain accounts and records
  • Provide social services
  • Safeguard the welfare of adults
  • Undertake investigations and audits
  • Adminster the collection of payment of taxes, benefits and other revenues
  • Prevent crime and prosecution
  • Process applications, requests and appeals
  • Administer estates

Why we use your personal information

We're required by law to provide Appointee and Deputyship services when appropriate. This is detailed in legislation and guidance including:

  • Mental Capacity Act 2005

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

  • Necessary to comply with a legal obligation
  • Public task or statutory function
  • Necessary for performance of a contract
  • Consent of the individual
  • Substantial public interest
  • Health and social care 

Who we share your personal information with

We collect information from and disclose information to individuals and organisations that can support our work including:

  • Council departments
  • Other public bodies or authorities
  • Financial organisations
  • Healthcare organisations
  • Housing associations
  • Ombudsman and regulatory bodies
  • Partner agencies
  • Service providers
  • Affected parties

When we make an automated decision about your personal information

This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.

How long we keep your personal information

We keep information collected as part of this process for a minimum of 6 years from the date appointee or deputyship services are rescinded, or for an additional length of time if necessary.

When we transfer your personal information beyond the European Economic Area (EEA)

This service doesn't transfer your information outside the EEA.

We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.


To request your personal information and exercise your privacy rights please contact:

If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:

Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.