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Business Rates Privacy Notice

Last updated: Thursday, 9 August 2018
Please note: the following notice provides additional privacy information to the Rochdale Borough Council privacy notice.

Business rates help pay for the services we provide, such as education, refuse collection and street lighting. Business rates is a local tax that's paid by the occupiers of all non-domestic and business properties, in the same way that council tax is a tax on domestic property. We charge business rates on most business properties such as shops, offices, pubs, warehouses and factories. The property doesn't have to be used for a business, if it's used for purposes which aren't domestic it's likely to be rateable.

What personal information we collect

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

  • Name
  • Business address
  • Address
  • Email address
  • Telephone number
  • Bank details

Who we collect personal information about

When we collect personal information it may be about:

  • Individuals
  • Business owners
  • Applicants
  • Complainants

How we use personal information

We use your personal information to:

  • Maintain accounts and records
  • Administer the collection or payment of taxes, benefits and other revenues
  • Process applications, requests and appeals
  • Undertake investigations and audits

Why we use your personal information

We're required by law to charge business rates. This is detailed in legislation and guidance including:

  • Business Rates Supplements Act 2009
  • Local Government Finance Act 1988
  • Non-Domestic Rating (Rates Retention) Regulations 2013
  • Non-Domestic Rating (Levy and Safety Net) Regulations 2013
  • Non-Domestic Rating (Designated Areas) Regulations 2013
  • Non-Domestic Rating (Chargeable Amounts) (England) Regulations 2009
  • Non-Domestic Rating (Alteration of Lists and Appeals) (England) Regulations 2009

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

  • To comply with a legal obligation
  • For public tasks or statutory functions

Who we share your personal information with

We collect information from and disclose information to individuals and organisations that can support our work including:

  • Affected parties
  • Council departments
  • Courts and tribunals
  • Councillors
  • Law enforcement and prosecuting agencies
  • Licensing authorities
  • Ombudsman and regulatory bodies
  • Other public bodies and authorities

When we make an automated decision about your personal information

This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.

How long we keep your personal information

We keep personal information collected as part of this process for a minimum of 6 years from the date of collection, or for an additional length of time if necessary.

When we transfer your personal information beyond the European Economic Area (EEA)

This service doesn't transfer your information outside the EEA.

We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.


To request your personal information and exercise your privacy rights please contact:

If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:

Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.