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Adult Residential Care Top-up Fees Privacy Notice

Last updated: Friday, 14 December 2018
Please note: The following notice provides additional privacy information to the Rochdale Borough Council privacy notice

We're a statutory service responsible for managing and maintaining legal agreements between three parties, in relation to top-up payments in line with the Care Act 2014. We use your personal information to identify the top-up amount and who is responsible for the payments; this could be you or a 3rd party.

What personal information we collect

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

  • Name
  • Address
  • Financial information
  • Telephone number

Who we collect personal information about

When we collect personal information it may be about:

  • Individuals
  • Families
  • Residents
  • Carers
  • Service users

How we use personal information

We use your personal information to:

  • Maintain accounts and records
  • Administer the collection or payment of taxes, benefits and other revenues
  • Prevent crime and aid prosecution
  • Provide residential care

Why we use your personal information

We're required by law to provide Residential Care Services. This is detailed in legislation and guidance including:

  • Care Act 2014

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

  • To comply with a legal obligation
  • For public tasks or statutory functions

Who we share your personal information with

We collect information from, and disclose information to, individuals and organisations that can support our work including:

  • Service users
  • Other council departments
  • Service providers
  • Partner agencies

When we make an automated decision about your personal information

This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.

How long we keep your personal information

Personal information collected as part of this process can be retained for a minimum of 6 years from the date or collection, or for an additional length of time as determined by our business requirements.

Where we transfer your personal information beyond the European Economic Area (EEA)

This service doesn't transfer your information outside the EEA.

We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.


To request your personal information and exercise your privacy rights please contact:

If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:

Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.