Skip to main content Skip to accessibility
  Non-Javascript users can confirm they have successfully signed out of MyAccount by clicking here

Adult Care Assessments and Care Service Provision, including Mental Health Assessments, Support Services and Aftercare priva

Last updated: Tuesday, 30 April 2019
Please note: the following notice provides additional privacy information to the Rochdale Borough Council privacy notice.

If you are a Rochdale Borough resident aged 18 or over and you have care and support needs or find it difficult to look after yourself, the council may be able to provide you with some help. To determine if you are eligible for support from the council you will need to have a care and support assessment to help Adult Care staff identify your care and support needs.

If you are eligible for support from the council you will need to complete a financial assessment, to decide whether you're in a position to pay towards the costs of your care and support needs. This financial assessment will allow the council to assess how much we are able to pay for the type of care that will meet your needs.

Once all necessary assessments are completed you will be offered a suitable care package, which could be any one of a number of options, including:

  • Residential Care
  • Home Care
  • Supported Living
  • Care in the Community

Throughout this process we will need to collect and use certain personal information in order to deliver the necessary services.

What personal information we collect

We collect personal information to make sure that we can carry out our work. The personal information we collect includes:

  • Name
  • Address and contact details, including email address or telephone numbers
  • Age and/or date of birth
  • Marital status
  • National Insurance number
  • Employment data
  • Photographs
  • Health or medical records, including disabilities
  • Financial information, for example bank details
  • Religion
  • Ethnicity or nationality
  • Crime/offending data

Who we collect personal information about

When we collect personal information it may be about:

  • Individuals
  • Service users
  • Relatives or representatives
  • Carers
  • Families
  • Offenders

How we use personal information

We use your personal information to:

  • Provide residential care
  • Provide supported living services
  • Maintain accounts and records
  • Administer the collection of social care charges
  • Prevent crime and prosecution
  • Undertake corporate administration
  • Enforce regulatory powers
  • Commission services
  • Manage complaints and allogations
  • Process applications, requests and appeals
  • Undertake investigations and audits
  • Safeguard the welfare of adults
  • Safeguard the welfare of children and young people

Why we use your personal information

We're required by law to provide services that meet eligible needs following an assessment. This is detailed in legislation and guidance including:

  • The Care Act 2014
  • The National Health Service Act 2006
  • The Disabled Persons Act 1986
  • The Mental Health Act 1983

We're allowed to process personal and sensitive data for the following reasons under the General Data Protection Regulation (GDPR) Articles and the Data Protection Act:

  • Necessary to comply with a Legal Obligation
  • Public Task or Statutory Function
  • Necessary for performance of a contract
  • Substantial Public Interest
  • Health and Social Care
  • Vital Interests (Life and Death)

Who we share your personal information with

We collect information from and disclose information to individuals and organisations that can support our work including:

  • Council departments
  • Law enforcement and prosecuting agencies
  • Healthcare organisations
  • Ombudsman and regulatory bodies
  • Partner agencies
  • Service providers

When we make an automated decision about your personal information

This service doesn't make any decisions using computers or programmes that don't involve a human being when using your personal information.

How long we keep your personal information

We keep personal information collected as part of this process for a minimum of 6 years from the date of records created or your last contact with the service. Some information may be kept for an additional length of time if necessary and justified.

When we transfer your personal information beyond the European Economic Area (EEA)

This service doesn't transfer your information outside the EEA.

We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are.


To request your personal information and exercise your privacy rights please contact:

If you need to raise a concern to our Data Protection Officer about our use of your personal information, please contact:

Information Governance Unit
Number One Riverside
Smith Street
Rochdale OL16 1XU ​

We are registered as a Data Controller with the Information Commissioner's Office.

Our registration number is Z5481774.