We're experiencing a high volume of calls and extended waiting times for callers to all lines. We apologise for any inconvenience.
Emergency out of hours phone numbers
Our contact centre out of hours and emergency line is open Monday 11am-11.30am; Monday-Friday 5.30pm-8.30am; and anytime weekends and bank holidays.
Our contact centre lines are open Monday-Friday 8.30am-5.30pm. We're closed for training on Monday between 11am-11.30am, however, you can still contact us for any emergencies using our emergency out of hours phone number.
To ensure you keep your details secure please don't send us personal or sensitive information by email; we'll contact you if we need more details.
Community Safety - report antisocial behaviour and nuisance
Council Tax and Housing Benefits
Environmental health - pest control, drain problems, noise nuisance, food safety, dog warden and pollution
Environmental management - refuse, recycling, fly tipping and dog fouling
Family information services - childcare and family support
- Highways and engineering - car parks, highway maintenance and traffic management
Jobs and training
Land and property
MyAccount - registration and general enquiries
Online payments - pay by credit or debit card
- 01706 926180, automated payments line open 24 hours a day
- 0300 303 8889, to speak to an adviser
Planning and building
Report road problems - street lighting, damaged pavements and potholes
- 0300 303 0340, Monday-Friday 9am-4.45pm
Other council contacts
Bank and public holidays
Please note all council offices are closed on bank and public holidays, however, you can continue to access online services across these dates.
Our Contact Centre will remain open for
emergency calls only.
View changes to services over bank and public holidays.