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Ring or email us

Coronavirus (COVID-19): ringing us update

In light of the current situation, we're receiving a high volume of calls and it may take us longer to answer your call. We apologise for any inconvenience.

Please help us to better manage demand by using online services if you can.

Emergency out of hours phone numbers

Our contact centre out of hours and emergency line is open Monday 11am–11.30am; Monday–Friday 5.30pm-8.30am; and anytime weekends and bank holidays.

Non-emergency contacts

Our contact centre lines are open Monday-Friday 8.30am-5.30pm. We're closed for training on Monday between 11am–11.30am, however, you can still contact us for any emergencies using our emergency out of hours phone number.  

To ensure you keep your details secure please don't send us personal or sensitive information by email; we'll contact you if we need more details.

Switchboard – general enquiries

Other council contacts

Most web pages across the website list contact details. So, if you're looking for specific contact details use the site search to find the contact details your require. This section just lists a few contacts.

Bank and public holidays​

Please note all council offices are closed on bank and public holidays, however, you can continue to access online services across these dates.

Our Contact Centre will remain open for emergency calls only.

View changes to services over bank and public holidays​.​

How much 0300 calls cost

0300 calls should be charged at the same rate as standard landline numbers that start with '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0300 numbers should also be included on the same basis. Phone companies have to include calls to 0300 numbers in any deals, packages and bundles, however, outside of these deals calls to an 0300 number from a mobile can generally cost between 3p and 40p per minu​te.​​​ Check with your network provider for exact costs.