Coronavirus (COVID-19): ringing us update
In light of the current situation, we're receiving a high volume of calls and it may take us longer to answer your call. We apologise for any inconvenience.
Please help us to better manage demand by using online services if you can.
Emergency out of hours phone numbers
Our contact centre out of hours and emergency line is open Monday 11am–11.30am; Monday–Friday 5.30pm-8.30am; and anytime weekends and bank holidays.
Our contact centre lines are open Monday-Friday 8.30am-5.30pm. We're closed for training on Monday between 11am–11.30am, however, you can still contact us for any emergencies using our emergency out of hours phone number.
To ensure you keep your details secure please don't send us personal or sensitive information by email; we'll contact you if we need more details.
Switchboard – general enquiries
Other council contacts
Most web pages across the website list contact details. So, if you're looking for specific contact details use the site search to find the contact details your require. This section just lists a few contacts.
Adult Social Care
- 0300 303 8886, Monday–Friday 8.30am–4.45pm
Children's social services – report concerns about a child who has suffered harm, neglect or abuse
- 0300 303 0440, Monday–Friday 8.30am–4.45pm
Township offices - find out how to get involved in local decision making and to influence services in your area. Offices are open Monday–Friday 9am–5pm.
Bank and public holidays
Please note all council offices are closed on bank and public holidays, however, you can continue to access online services across these dates.
Our Contact Centre will remain open for
emergency calls only.
View changes to services over bank and public holidays.