The Community Trigger scheme has been introduced to enable victims to request a multi-agency case review if they are not satisfied with the response to their complaints about antisocial behaviour.
It can be used in the following circumstances:
- You have complained 3 times in the last 6 months about separate incidents.
- 5 people in the local community have complained separately in the last 6 months about similar incidents.
Your complaints may have been made to Rochdale Borough Council, Greater Manchester Police or a Registered Housing Provider (social landlord).
What happens next?
We will assess your application to decide whether it meets the criteria for an antisocial behaviour review. If it does, we will ask the agencies involved to provide details of the actions they have taken to deal with your complaints. A meeting will be held to review how the agencies have responded and to make recommendations on how to resolve the problem.
You will receive a response from the Rochdale Community Safety Partnership, usually within 15 working days, although complex cases may take longer. If you are unhappy with this response, you can request a further review by the Chair of Rochdale Community Safety Partnership.
The Community Trigger does not replace the agencies’ complaints procedures. You can also complain to the Ombudsman or Independent Police Complaints Commission if you are unhappy about the service you have received from an individual officer or service.